Service Desk Roundtable

Designed for customer service and helpdesk managers, the Service Desk Roundtable gives you the chance to meet your peers and exchange real-world ideas, experiences, and challenges. We provide a collaborative environment for you to share your best practices for procedures, policies, tools, organization, standards, metrics, and management activities.

Whether you’re an IT manager, director, or VP, if you have a direct responsibility to your company’s internal customer and PC support you’ll benefit from these candid discussions covering a range of topics. If you’re an experienced practitioner, you’re also welcome to attend with your manager.

Eligible chapter members are invited to attend these programs, typically held at a SIM Boston member’s company. Four roundtables are held each year.

Typical Program Schedule

  • Overview of the host’s customer support function, organization, and operation
  • Discussion with the presenter and as a group
  • Refreshments and dinner
  • Networking

Cost is $60/meeting for members and $80/meeting for non-members.

If you require assistance, please feel free to contact our Co-Chairs at

Hugh Cauthers
Service Desk Roundtable
Hugh Cauthers
Kim Yaworsky
Service Desk Roundtable
Kim Yaworskyr