Designed for customer service and helpdesk managers, the Service Desk Roundtable gives you the chance to meet your peers and exchange real-world ideas, experiences, and challenges. We provide a collaborative environment for you to share your best practices for procedures, policies, tools, organization, standards, metrics, and management activities.
Whether you’re an IT manager, director, or VP, if you have a direct responsibility to your company’s internal customer and PC support you’ll benefit from these candid discussions covering a range of topics. If you’re an experienced practitioner, you’re also welcome to attend with your manager.
Cost is $60/meeting for Members, $80/meeting for Non-members. Four roundtables are held each year.
10-50 attendees depending on group; members only.
Hybrid