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SIMPVD event hosted by Beacon Mutual Insurance with Ed Garabedian presenting on RPA (Robotic Process Automation). There was a lively and informative discussion on applying RPA technology to automate focused business processes within Insurance, Finance, and similar organizations. We learned that RPA will not fix/save a poor inefficient process and needs human interaction/cooperation for a successful implementation. Successful RPA programs are 10% tech + 90% people, bots are bringing orgs together more than dividing. When RPA is configured correctly it can be a valuable SW asset in driving efficiency and cost savings. Gartner expects RPA (as an industry) to reach $1.8 Billion in 2019. RPA is at the start of the AI maturity curve.
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